Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Carl and Lynn
Being a very cautious person, I spent quite a lot of time trying to convince myself I SHOULDN'T purchase a car from Car Sales Motor Company (CSMC). The entire process was what I would describe as THE BEST CAR PURCHASE EXPERIENCE I HAVE MADE IN 61 YEARS. We had done hours of research on line looking at thousands of cars, knew what we wanted and our top price. It was a cold Grey day in December, we walked in, expecting a salesman that was going to convince us that the "car in the corner is the best one in the world". There was none of this stereotypical car sales pitch. Steve was patient, knowledgeable and made us feel like he had nothing else to do except answer my probing questions. If CSMC hasn't got a suitable car to show you, they will even take your wish list and find one for you.

We were attracted to a shiny VW Golf which was immaculate. All of the relevant paperwork was immediately available for us to see and Steve was open and honest about every aspect of the car's history. THERE WAS NO HARD SELL. We were given as much time as we needed to think about every aspect of purchase of this particular vehicle. We spent a long time looking over the car. Again Steve supported us, answering questions patiently in the drizzle not leaving us outside on our own while looking on from his warm showroom.

The test drive went well. We liked the car. Back in Steve's office I announced the killer statement that often leads to us leaving disappointed. "we never purchase on first visit, we always go away and think about it". We expected a change in attitude, for the salesman to put on the charm and offer all sorts of incentives to convince us to buy now. STEVE SURPRISED ME. "I would like you to want the car, not for you to buy the car because I convinced you". I'd never had this reply before. I have worked with people for 39 years and I knew this response was genuine. The entire team take a lot of pride in customer satisfaction and will go to great lengths to ensure it happens.

We went away assuring Steve that we would be in touch. After much debate at home, we decided the car AND THE COMPANY was right for us. We telephoned next day and spoke to Sunny who assured us that the car would not be sold before we could return and discuss payment etc. Our next visit was equally as pleasant. Paperwork was sorted out quickly and efficiently and a schedule of events agreed. MY WIFE ACCEPTED THE KIND OFFER OF TEA. Still I didn't.

Our final visit was to collect the car and paperwork. We were a bit disappointed that Steve was not there so we could thank him in person. However Sunny was equally as efficient and this process didn't take long. THE CAR HAD BEEN WASHED AGAIN the day before collection and THERE WAS PETROL IN THE TANK. Not the measly amount some companies leave so that you are worrying about how far the nearest garage is.

Once the car was in our possession we expected the level of service to drop off. OUR EXPECTATIONS WERE WRONG. We emailed a few times to ask questions that we had forgotten to ask while buying. These were answered swiftly and in detail. So the quality of service we received continued. CSMC is planning further after-sales support in the near future by offering a comprehensive servicing provision. While buying the car we asked about a cam belt change. STEVE WASN'T SURE WHEN IT WAS NEEDED. But Sunny was straight on the phone to find out when, and even provided a quote. The quote was competitive and I'm thinking of using CSMC rather than the excellent garage have used for over 25 years.

Next time we want to buy a car, CSMC will be the place we will put our trust in so that we know we are getting a good price, excellent old fashioned service and a pleasant experience before we part with our hard earned cash. My wife tried the tea. NEXT TIME SO SHALL I. Thank you Steve, Sunny and Tav for a great service. You aren't thinking of branching out into the building profession by any chance?

Carl & Lynn (Birmingham)
Mike N
Great professional service. I brought my car with a full main dealer service history at a very competitive price . The sales procedure was hassle free and it was refreshing to not feel pressured which is often the case when dealing with car salesmen. My vehicle unfortunately developed an intermittent issue with one of the Advanced Adaptive headlights during the warranty period. They went above and beyond to try to rectify the problem which was fixed with a very expensive replacement part culminating in them more than likely making a net loss on the sale. I would highly recommend this company. They are friendly, genuine people who go out of their way to help.
Jean E
I purchased a car on the 11/10/17. The service from the car sales was excellent. I was allowed a trial drive, which was of a decent time and distance, so as to make sure I liked the drive of the car. Having decided I loved the drive, the final sale was with a very decent manager, who was efficient and very polite and generaly a nice guy. Thank you Car Sales Motor Company Ltd. Oh and by the way, Car ran excellent on a long journey home.
Mara L
Helpful and flexible staff, quick response (on the phone).

Sion O
Excellent service,not pushing to sell at all. We were able to take our time to decide and the car was exactly how it was described on auto trader. Good quality cars for sales at the garage. Thankyou
Sharlene P
The 3 gentlemen were more than accommodating and did everything they could to make the experience of buying a new car as smooth as possible. Will definitely highly recommend this car dealer and wouldn't hesitate to do business with them again.
Steven C
FANTASTIC!! Well recommended and this was the most easy and friendly car purchase I have ever made! Thank you for all your help and I am very very happy the car which was just as discribed.
Alex R
These guys where great! Very knowledgeable, friendly and proved a excellent service from start to finish.
Sarah K
Great customer service, no pressure to buy and very professional. Highly recommended.
Oliver C
Great car, great service. Thank you
Richard G
Excellent customer care with no pressure Friendly helpful staff Very accommodating Great coffee.
Stella B
Sunny and the staff at Car Sales Motor Company were first class from start to finish. Friendly, professional and superfast. They made the whole experience stress free and we are absolutely delighted with the car. Highly recommended.
Craig B
The guys at Car Sales Motor Company are simply brilliant. I recently purchased a car through them, the transaction was smooth and they arranged excellent finance the very same day. Best of all though, these guys were a pleasure to deal with, extremely personable, they really went out of their way to make you feel welcome and looked after. Good old fashioned service, which is very hard to come by these days. I highly recommend them, they are 100% trustworthy and I will certainly look to them for future purchases. Thanks guys.
Karl J
Friendly and professional service no pushy sales men fare price on part ex helpful advice highly recommended
Elena B
Very helpful gentleman who served us who was ready with all the information we wanted about the car. All cars come with 12 months MOT, newly serviced and fully valeted with 3 months warranty. This impressed us. Very happy so far with our purchase.
Nicoleta S
Very friendly and nice team. They where very helpful and I was really pleased to do business whit them.
Deborah R
Very helpful and friendly staff. Steve did all he could to ensure enjoyed the purchasing of a new car.
Samantha M
Very friendly and very efficient staff. Not pushy at all. Would definitely return again.
Rehana F
Definitely would recommend this car sales company staff are very friendly honest and look after you. I bought my car on finance from them and everything was done very quickly and they helped me with things I was unsure of and they have done amazing cars on the court they're so much better than Evans halshaw where I went previously to view a car. Glad I went to the right people to buy my car.
Michael G
Very easy transaction from veiwing, test drive to sorting out the paperwork. A couple of minor problems found with the car which sunny agreed to get sorted and promptly arranged. The guys answer any questions asked and offer a good cup of coffee and sort all the documentation out for you. I would recommend to anyone who likes to look around with no salesman pressuring you looking over you shoulder, but are there if you want help. A big thank you from me
Tim S
Friendly, relaxed and approachable professionals willing to make sure your happy. Great pre sale communication, (few phone calls before hand as I had an hour and a half drive) No pressure on sale day and over and above- after sales care too. Be realistic about prices.....buying and or selling. All in all a easy and stress less sale and buy. Thank you
Carl M
Friendly, relaxed and approachable professionals willing to make sure your happy. Great pre sale communication, (few phone calls before hand as I had an hour and a half drive) No pressure on sale day and over and above- after sales care too. Be realistic about prices.....buying and or selling. All in all a easy and stress less sale and buy. Thank you
Paul M
Friendly, No quibble over replacing front tyres, very helpful trying to sort out tax.
Really helpful guys. Fair pricing of their cars and fair offers on trade in's. And they make good coffee!!! Thanks guys, I love the Golf!
Mya P
A very agreeable and approachable Company. Very sufficient service and good quality cars that are sold at equitable prices. There was no hassle and the staff themselves were extremely knowledgeable. Best experienced garage I have ever seen so far. Keep up the good work! Well done!
Bal N
Viewed a VW for my wife,they were open on a Sunday.The sales team were very helpful and professional with no pressure sales.I viewed the car three times and the sales team really put you at ease.They gave me a good deal on our part exchange vehicle,valeted our new car and gave our new car a 3 months premier warranty.If you want No pressure car sales with wide range of stock availability/choice,then in my view these guys at CarSales Motorcompany are the people to see.
Neil B
Fantastic team. They explained the whole process thoroughly and were very efficient. Thank you all!
Daniel P
Bought an Audi RS5 from here yesterday and am very please, i had an inspection on the car prior to purchase and it was exactly as had been described. Did a lot of homework on the car and the company and all seemed to add up. Sunny my point of contact was very good he did everything he said also registering and taxing the car to me electronically, and he was a United fan lol. Great little company if this is how they do business then they will do well.
Diane B
Very friendly team, not a pushy sale. We're also very accommodating towards our toddler which is always nice. Would definitely recommend.
Alex L
Great garage and a great selection of cars. Really nice group of guys who you can tell, work in the motor industry not solely for business but because they genuinely have a passion for cars. Highly knowledgable and highly recommended!
Chris S
Dealing with this company was hassle free, I didn't feel pressured to buy and everything was painless and easy, would recommend to anyone, will definitely be back for my next car.
Darren L
Very good service, gave us plenty of time to thoroughly check over the car and were very helpful and patient. No pushy arrogant salesman which is a nice change to most garages! Would recommend!
Christopher M
Excellent customer service very helpful definitely the best garage I've bought a car from by far thanks guys would definitely recommend.
Ray M
Gave me a good deal on my old car and had new car ready for collection as arranged. Would deal with them again.
Thomas M
Very friendly people who were interested in making the purchase of the vehicle as hassle free as possible. I would definitely use CS Car Sales again and have no hesitation in recommending C S Car Sales to other people. I am very pleased with the car which ran beautifully down to the South West . Many thanks for the excellent service. Thomas McCue
Sonia B
A really approachable and friendly garage. No hard sell or hidden extras. Reasonably priced and good quality car, I would highly recommend Car Sales Motor Company. I felt very confident in the service I received and the car I bought.
Aneta B
Really nice motor company, nice customer service, very kind. They serve really lovely coffee. I am really satisfied. And recommend.
Stephen D
Great company to buy from No pressure selling and I'm a very pleased customer. I would defiantly recommend
Sarah H
Wish this company was closer to us so i could recommend our friends. we are in love with our new dream car. WE barely had to valet the car was once bought it was in such great condition. on purchasing we were made lovely warm coffee as we sat in good offices to do paperwork. i would say a quick and painless part of the afternoon. we loved the test drive. thank you very much. hope to see you again in the future.
Bethany C
Very helpful, friendly people. Very happy with their work and help with finding a new car and getting the right documents. Easy to sort out, no hassle.
Kojo A
I was recommended by a friend who recently brought a car from them. I was a bit unsure whether to go here, due to the distance but I am so happy i did. The staff are friendly and the whole process was nice and easy. Got a great deal too. Will definitely go back for my next car. Keep up the good work guys!!
Jade G
The guys at Car Sales sorted me out with a Peugeot 308, it's just what I wanted. Love the car and the service was second to none. Super relaxed environment and no pressure sales. I would recommend these guys to anyone and would look to buy again from them in the future. Once again guys a sincere thank you...
Philip F
Excellent customer service from start to finish. Sales man was very knowledgable. I was treated really well. No pressure to buy. Answered all my questions. Really pleased with the car. Would go to the company again for my next car. Thank you Car Sales.
Mark S
Helpfull friendly company No pushey sales man left to view and inspect vehicle,To my pleasure vehicle was just as described a quality car well presented along with other vehicles for sale also at this site.I would have no problems in recommending to friends an family,pleasure to do business with Thanks
Emma S
Excellent experience from start to finish. Very helpful with our enquires before we visited having seen the car online then when we visited a great service was offered. Car has been fantastic and exactly as advertised. Really pleased and would buy from here again.
Nigel W
The experience was excellent, great quality cars from town cars to full on executive cars. Steve, (owner/partner) was great to deal with, honest and trustworthy.
Karl J
Friendly and professional service no pushy sales men fare price on part ex helpful advice highly recommended
Lauren S
Friendly staff who are more than happy to help and listen to any questions or queries. A relaxed and comfortable atmosphere to purchase your new car. No rushing and you are just left to your own minds to look through your future car
Really helpful, welcoming and friendly. Bent over backwards to help us get the car we wanted!
Good genuine cars. Bought a mercedes-benz e class Coupe 2013 from car sales motor company Ltd, friendly people no pushing to buy genuine people was well looked after, good range of cars to choose from at reasonable price will be a returning customer
Elena B
Very helpful gentleman who served us who was ready with all the information we wanted about the car. All cars come with 12 months MOT, newly serviced and fully valeted with 3 months warranty. This impressed us. Very happy so far with our purchase.
Sharda R
Bought an Audi s3 from them. Great sales team, car was polished well before collecting and the minor problem which the car did have was sorted by them hassle free straight after.
Very quick and easy service will use again !!
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